Delivery and Returns

STANDARD DELIVERY

From 3 to 14 business days. With tracking number.
Note: Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally. We apologise for the inconvenience and appreciate your understanding during this time.

Return through your local post office or any other carrier
RETURN WITH YOUR LOCAL POST OFFICE
You’ll find a label on your returns note in your parcel, note that this is not pre-paid

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
Not a problem! Simply contact us immediately with a picture of the incorrect product within 24 hours of order receipt and let us know your name, order number, telephone number, and the item that was received with the size and color. We will check inventory, and once confirmed with our warehouse, ship a replacement for the correct item(s) immediately. We will also email a prepaid return shipping label or make pick-up arrangements with you to retrieve the wrong item(s). However, if you placed the order for the item(s) more than 30 days ago, we are unable to accept the return.

CAN I RETURN OR EXCHANGE A PRODUCT THAT HAS NOT BEEN OPENED?
We want to make sure you always have exactly what you want. If you change your mind on a product you ordered and haven’t yet opened it, we can give you a refund as long as the item is returned within 30 days from the date of purchase. We do not do exchanges. To make a return, please contact us. We’ll need your name, order number, telephone number, and reason for return.

CAN I RETURN A PRODUCT THAT I ALREADY OPENED?
We want to make sure that you are always satisfied. If you ever wish to return an item that you’ve opened or used, we will need to determine the reason. To make a return, please contact us. We’ll need your name, order number, telephone number, and a reason for the return. If your return qualifies, we’ll email you a “Return Authorization” form. Returns or refunds will not be processed without a completed Return Authorization Notice. Items returned without a Return Authorization Notice will NOT be refunded, nor re-shipped to you.

WHEN WILL I RECEIVE MY REFUND?
If you are receiving a refund from us for any reason, it will be processed once the item(s) has been received at our warehouse in original condition, unused with original tags and labels, and in re-sellable condition within 30 business days. We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement. The amount will be refunded back to the account used in the original purchase.