FAQ
Do you ship internationally?
Yes, we ship to over 220 countries. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
Do you ship to APO / FPO?
Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.
What if I entered an incorrect shipping address?
We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been placed.
May I cancel or adjust my order?
We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.
How can I check on the status of my order?
You should receive a confirmation email once your order is placed and then again once your package has shipped. The second email will contain any tracking information you need to keep an out for your emails. Please make sure you add our email address to your address book to ensure you receive our emails.
What happens if I receive an incorrect product/order?
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services.
Please ensure you've included the following information:
- the email address you used to place your order
- your order number
- details of the item(s) missing from your order
- a clear picture of the invoice and products received.
Eau de toilette vs eau de parfum: What's the difference?
The difference is simply the amount or concentration of oils in the fragrance. Eau de parfum has a higher concentration than eau de toilette, making it a stronger fragrance. There is also pure perfume, which has the highest concentration, and eau de cologne, which has the lowest concentration of oils.
What’s the difference between a pure essential oil and an organic essential oil?
- Plants and botanicals grown for the purpose of producing an organic essential oil are grown in soil that’s free of pesticides, fungicides, herbicides and synthetic fertilizers and contain no genetically modified organisms (GMOs).
- Oils from organically grown plants and botanicals are teeming with beneficial compounds due to their high purity.
- Extra care is taken during the distillation process, and organic distillation requires a high level of sanitation and documentation.
- Once the oil is extracted, the used plants are returned to the field as compost for further fertilization, contributing to the health of the soil and new plants.
Buying organic products supports the organic industry and encourages the use of responsible farming techniques that protect our health and the health of our planet.